Our Promise to the Future

CBE’s Promise to the Future guides our organization to influence positive change in an industry that is ridiculed because of its association with rude and unprofessional behavior.  This will be accomplished through unique and positive interactions with consumers, cutting edge technology and employees who are ethical while producing results. We believe these actions will help define the future of debt collection.

CBE will be recognized within the debt collection industry as the undisputed leader in the delivery of high-value services and solutions for clients, and the delivery of resources and guidance for consumers.   We will be sought out by clients not only because of the results we deliver, but because of how we treat their customers and protect their reputations.

CBE will focus on our people – our most valuable asset. Employee satisfaction will be an ongoing, top-down initiative. Satisfied and loyal CBE employees will run to work everyday to wow our clients and their customers. 

Our Objectives

Achieving the following objectives is vital to CBE’s success:

Employee and Client Satisfaction

We believe that employee satisfaction in turn fuels employee loyalty, which raises employee productivity.  Higher employee productivity means greater external service value to our clients.  We will be the leading agency for all of our clients.  We will enhance all aspects of our operation that affect client satisfaction. 

Growth and Profitability

Growth and profitability enable us to invest in business improvements for our clients and to share our success with those who help create it.

Innovation

We will deliver innovative solutions and increase productivity to assist in becoming 100% compliant. We will strive for Technological Leadership and implement technology that is “ahead of the wave.” We will anticipate the future and design our solutions to meet it.

Ethics

We will strive to be considered as “defining the future of debt collection” by helping transform the collection industry from a necessary evil to a respected and valuable service.  We will consistently offer courtesy, empathy and resources to our clients’ customers. We will create ethical and forward thinking solutions to implement within our company. We will eliminate complaints and treat every consumer in a manner that each of us would want to be treated.

Community and Environment

We will lead by example. We will strive to be good citizens that actively donate and contribute to the prosperity and advancement of our local communities, governments, schools, organizations and charities.  We will seek to be environmentally friendly and to encourage our employees to “pay it forward” in our communities by offering paid time off for volunteering through organized programs.