Posted: 07.20.10

The CBE Group Inc. is looking to fill Collection Representative positions for their Overland Park, Kansas location.

As a Collection Representative, you will be responsible for establishing account resolution, obtaining confidential financial information, and analyzing credit bureaus. To succeed, you must thrive in a fast-paced, multi-faceted, deadline-oriented environment. We pride ourselves on a corporate culture with a strong track record of success, and we're looking for people who value opportunity, challenge, innovation, results and fun!

The requirements for this position are:

• High school diploma or GED
• Computer and typing skills required
• Self-starter with great attention to detail
• Powerful communication, persuasion, and negotiation skills
• Ability to do multiple tasks simultaneously and continually meet objectives
• Strong work ethic demonstrated through attendance, individual and team goals
• A competitive spirit, an unrelenting drive to be the best
• Ability to learn new information and integrate processes

Interested candidates should apply online or email their resume, along with a cover letter, to elitejobs@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 07.15.10

The CBE Group Inc. is looking to fill Collection Representative positions for their Waterloo, Iowa location.

As a Collection Representative, you will be responsible for establishing account resolution, obtaining confidential financial information, and analyzing credit bureaus. To succeed, you must thrive in a fast-paced, multi-faceted, deadline-oriented environment. We pride ourselves on a corporate culture with a strong track record of success, and we're looking for people who value opportunity, challenge, innovation, results and fun!

The requirements for this position are:

• High school diploma or GED
• Computer and typing skills required
• Self-starter with great attention to detail
• Powerful communication, persuasion, and negotiation skills
• Ability to do multiple tasks simultaneously and continually meet objectives
• Strong work ethic demonstrated through attendance, individual and team goals
• A competitive spirit, an unrelenting drive to be the best
• Ability to learn new information and integrate processes

Interested candidates should apply online or email their resume, along with a cover letter, to hr@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 07.13.2010

The Information Technology Team has an immediate opening for an Infrastructure Analyst in the corporate office. 

As a key member of the Infrastructure team, this position is responsible for all aspects of network administration including servers, desktop systems, communications hardware/software and office systems.

The duties and responsibilities for this position are:

• Network administration (including backup, security management, user account management, e-mail systems, internet access, office systems and applications support).
• Supports server, network and desktop hardware, software and applications.
• Performs technology needs analysis.
• Rolls out hardware and software to ensure optimal deployment of resources.
• Plans, implements, and supports the network and computing infrastructure plan.
• Manages small to medium sized projects according to agreed upon budgets and schedules.
• Assists with technology planning through ongoing research.
• Predictive dialer administration.
• Familiarity with the following technologies:
  • Cisco VOIP and IOS
  • Citrix
  • Microsoft Windows Server 2003/2008
  • Microsoft Active Directory
  • Linux.

 The requirements of the position are:

• Diploma in Computer Science, Management Information Systems or the equivalent; supplemented with one or more courses in current technology. Industry standard certifications a plus.
• Three to five years as an Administrator on a medium sized network of servers, desktop systems and communications devices using current technologies.Demonstrated knowledge of Windows servers and desktop products.
• Demonstrated knowledge of setting up remote access for users.
• Demonstrated ability to administer a large multi-node network including firewalls.
• Demonstrated ability to support networked printers and larger multi-function devices.
• Demonstrated working knowledge of current communications devices and protocols, server and desktop technologies.
• Ability to manage multiple projects, activities and tasks simultaneously.
• Highly developed verbal and written communications.

Interested candidates should apply online or email their resume, along with a cover letter, to hr@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 06.24.2010

The Waterloo office has a position available for a Financial Analyst at the corporate level. This position will support corporate financial decisions through the analysis of multiple sources of financial data.  Analysis includes but is not limited to: corporate projections, employee productivity and efficiency, ROI, portfolio and/or business unit profitability, and recommended action steps that should be taken.

The duties and responsibilities for this position are:

• Analyze financial data and develop reports that measure corporate productivity and key performance indicators for the company and each of its strategic business units  
• Assemble and analyze historical financial data; identify trends; provide forecasts; explain processes and techniques; recommend actions
• Develop processes and procedures that enhance accurate and timely financial projections
• Develop reports that assist management in making decisions that contribute to achieving corporate strategic objectives
• Work closely with senior management, finance department and all department heads to develop key performance indicators and related productivity reports
• Report on project spending, capital budgets and other corporate initiatives
• Actively contribute to process improvements and assist in various departmental projects as needed
• Work on special financial analysis projects as defined from time to time by CFO or CEO

The requirements of the position are:

• 4-year degree in accounting, finance or related field
• Minimum of 5 years related accounting/budgeting experience
• Proficiency in Advanced Excel 2007, Power Point, and Microsoft Office, as well as in any other database, statistical, graphics and spreadsheet programs
• Excellent analytical, organizational, interpersonal and communication (verbal and written) skills
• Strong financial analysis and report preparation skills
• Experience working with budgets, forecasts and monthly reporting
• Experience with project management techniques is helpful
• Strong analytical skills and extreme attention to detail, accuracy of finished work is critical
• Ability to communicate effectively with personnel at all levels of the company
• Self motivated to initiate and complete projects

Interested candidates should apply online or email their resume, along with a cover letter, to hr@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 06.24.2010

Paragon Solutions, Inc, a subsidiary of The CBE Group Inc., has a full-time opening for an Insurance Follow-Up Representative in their Waterloo, Iowa location.

The duties and responsibilities for this position are:

• To collect insurance monies owed to our clients in a manner that is legal, professional, timely and transparent to their internal operations
• Resolve insurance billing issues related issues with insurance companies in regards to hospital and physician bills on behalf of our clients
• Re-bill insurance claims to payers on behalf of our clients
• Resolve coding and claim discrepancies with insurance companies on behalf of our clients

The requirements of the position are:

• Ability to multi-task
• Strong communication skills
• Detail-orientated
• Experience in medical insurance billing of UB04 and HCFA 1500 forms
• Experience working with Commercial, Managed Care, PPO, and HMO providers
• Knowledge and understanding of insurance contracts

Interested candidates should apply online or email their resume, along with a cover letter, to hr@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 06.14.2010

The CBE Group Inc.’s corporate office in Waterloo, Iowa, has a full-time opening for an Operations Analyst. 

This position is responsible for assisting the Operational units with the development and analysis of strategies designed to achieve both long and short-term corporate goals, while simultaneously ensuring the achievement of the assigned department’s operational goals.   This position will proactively assist in the design and development of reports and queries to meet process and information needs of the assigned business unit. 

The duties and responsibilities for this position are:

• Client Performance Measurements – Develop, publish, and analyze monthly client performance metrics
• Staff Performance Measurements – Develop, publish, and analyze monthly staff performance metrics
• Segmentation Analysis – Develop, analyze, and provide strategy and staffing recommendations based upon scoring segmentation
• General Operational Analysis – Leverage learning to assist assigned business unit with developing and determining effectiveness of strategies, staffing plans, and forecasts
• Customized Reporting Requirements – Seek and develop reporting requirements for assigned line of business
• Communication – Establish appropriate meeting schedules, agenda and participants
• Other – Perform other responsibilities as needed. Establish appropriate meeting schedules, agenda and participants

The requirements for this position are:

• Bachelor’s degree (B.A./B.S.) in business, accounting, finance, mathematics, or statistics or equivalent work experience preferred
• Advanced experience in Microsoft Products such as Excel, Access or PowerPoint required
• Three to five years of related work experience preferred
• High attention to detail
• Excellent communication skills.

Interested candidates should apply online or email their resume, along with a cover letter, to hr@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 06.01.2010

The CBE Group Inc.’s corporate office in Waterloo, Iowa, has a full-time opening for a  Director/Manager, Operational Efficiency, in our Analytics Solutions Group. 

This position will be responsible for structuring, managing and prioritizing a wide range of operational and dialer contact management analytical activities, tasks and priorities across all CBE business units. This position will take a service oriented approach to working with the management of each business unit to define, recommend and resource their specific operational and dialer contact management needs and priorities, with the goal to be to increase each units operational efficiency and effectiveness.  The Director/Manager, Operational Efficiency, Analytics Solutions Group will be tasked with providing day-to-day direction and oversight, managing work quality and standards, training and development, as well as effectively structuring the work load for the dialer analyst team as well as for the operation analysts.

The duties and responsibilities for this position are:

• Bring cross functional teams together to agree on project scope, built consensus and deliver results.
• Establish and communicate specific goals and objectives to own team. 
• Collaborate in the planning, design, development, and deployment of new operational processes and systems, and enhancements to existing applications and processes.
• Perform cost-benefit and return on investment analyses for proposed operational management systems or operational process changes to aid management in implementation decisions.
• Identify opportunities where operational management systems and processes can be utilized or enhanced to further business and technology strategies.
• Develop a process for receiving, prioritizing, delivering and closing out requests.
• Develop standardized operational management reporting process to provide business units with timely, actionable information.
• Develop standardized, repeatable, documented processes for all operational analyses to follow.
• Ensure dialer functioning efficiently and effectively through monitoring, reporting, and analysis of the dialer and related statistics, including, but not limited to:
     o RPC per Agent Hour – This will be accomplished by monitoring staffing levels, pacing, wait times, update times, outbound/inbound patterns and abandon rates, list size, pause times, call handling times, and total penetration of inventory to maximize right party contact rates and minimize agent wait time.
     o Monitoring for Efficiency - ACW, Wait Times, Connects (agent vs. system), Aborts, Hang-ups, and Time Zone Distribution.  Will also include monitoring and adjusting dialing parameters as well as modifying list scheduler based on data and operational requests and feedback.
     o Analysis – Leverage learning to create campaigns and lists, rebuild lists, assign agents to groups, deploy blast campaigns, map CATi fields to dialer, develop inbound skill sets, recognize and implement opportunities to enhance strategies and dialing efficiencies. 
     o Customized Reporting Requirements – Seek and develop reporting requirements for assigned line of business.
     o Liaison - Acting liaison between operational unit and dialer admin team.  Monitor system performance and communicate any potential issues to the appropriate parties involved.
     o Communication – Establish appropriate meeting schedules, agenda and participants.

The requirements for this position are:

• BS/BA Degree preferred in Business Management, Statistics, Finance, Accounting, or related field
• Minimum of:
     o Director - Seven (7) years management experience
     o Manager - Three (3) years management experience
     o Manager-in-training - Management experience may be waiver based upon satisfactory work experience
• Knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
• Advanced experience in Microsoft Products such as Excel, Access and PowerPoint required.
• Three to five years of experience administering a predictive dialer preferred.
• Excellent written, oral and collaboration skills.
• Demonstrated sound project management skills.
• Excellent analytical, mathematical, and creative problem-solving skills.
• Excellent understanding of the organization’s goals and objectives and this position’s role in accomplishing these goals and objectives.
• Able to demonstrate leadership qualities in the face of adversity, builds and fosters team environment regardless of organizational lines.
• Ability to work with customers and end-users, understand their business objectives, and effectively manage expectations.
• Ability to develop sound business case through cost and benefit analysis or applicable method.
• Excellent at establishing priorities and structuring the work load for assigned team.

This position will remain open until filled. Interested candidates should apply online or email their resume, along with a cover letter, to hr@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 06.01.2010

The CBE Group Inc.’s corporate office in Waterloo, Iowa, has a full-time opening for a  Director/Manager, Modeling and Analysis, in our Analytics Solutions Group. 

 This position will be responsible for structuring, managing and prioritizing a wide range of analytical and contact management activities, tasks and priorities across all CBE business units. This position will take a strategic and service oriented approach to working with the management of each business unit to define, recommend and resource their specific analytical and contact management needs and priorities.  The Director/Manager, Analytics Solutions Group will be tasked with providing direction and oversight, managing work quality and standards, training and development as well as effectively structuring the work load for the statistical team as well as for the skip trace, direct mail, and Legal operational analysts.

The duties and responsibilities for this position are:

• Structure, test and analyze data in support of new business models, business cases, proposed projects, and systems requirements.
• Develop and document comprehensive analytical approach to facilitate model development which encompasses all facets of model creation, implementation, monitoring, and modification.
• Develop and document comprehensive contact management approach which encompasses all interactions with consumers.
• Structure, test and analyze data in support of direct contact process, including, but not limited to:  direct mail, skip trace, and electronic payment/access. 
• Structure, test and analyze data in support of business models, business cases, proposed projects, and systems requirements.
• Assist Operational Vice Presidents in developing strategic and tactical contact management procedures to support the goals for each line of business (including, but not limited to:  efficient use of direct mail processes and maximization of skip trace vendors).
• Meet with decision makers, systems owners, and end users to define business, financial, and operational requirements and systemic goals for all contact management needs.
• Review and analyze the effectiveness and efficiency of existing analysis and contact management processes and systems and develop strategies for improving or further leveraging these processes and systems.
• Provide post-project analysis and create reporting up-dates in order to identify successful and unsuccessful project elements and outcomes.
• Bring cross functional teams together to agree on project scope, built consensus and deliver results.
• Establish and communicate specific goals and objectives to own team. 
• Collaborate in the planning, design, development, and deployment of new analytical or contact management models, applications and processes, and enhancements to existing models, applications and processes.
• Perform cost-benefit and return on investment analyses for proposed analytical models, contact management systems, or operational process changes to aid management in implementation decisions.
• Identify opportunities where contact management systems and processes can be utilized or enhanced to further business and technology strategies.
• Develop a process for receiving, prioritizing, delivering and closing out requests.
• Develop standardized contract management reporting process to provide business units with timely, actionable information.
• Develop standardized, repeatable, documented processes for all analytical models and contact management avenues.
• Manage vendor relationships.

The requirements for this position are:

• BS/BA Degree preferred in Business Management, Statistics, Finance, Accounting, or related field, with MA Degree preferred
• Minimum of:
     o Director - Seven (7) years management experience
     o Manager - Three (3) years management experience
     o Manager-in-training - Management experience may be waiver based upon satisfactory work experience
• Knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
• Advanced experience in Microsoft Products such as Excel, Access and PowerPoint required.
• Three to five years of experience administering a predictive dialer preferred.
• Excellent written, oral and collaboration skills.
• Demonstrated sound project management skills.
• Excellent analytical, mathematical, and creative problem-solving skills.
• Excellent understanding of the organization’s goals and objectives and this position’s role in accomplishing these goals and objectives.
• Able to demonstrate leadership qualities in the face of adversity, builds and fosters team environment regardless of organizational lines.
• Ability to work with customers and end-users, understand their business objectives, and effectively manage expectations.
• High level understanding of software design concepts.
• Ability to develop sound business case through cost and benefit analysis or applicable method.
• Excellent at establishing priorities and structuring the work load for assigned team.

This position will remain open until filled. Interested candidates should apply online or email their resume, along with a cover letter, to hr@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 05.25.10

The CBE Group Inc. is looking to immediately fill Collection Representative positions for their West Des Moines, Iowa location.

As a Collection Representative, you will be responsible for establishing account resolution, obtaining confidential financial information, and analyzing credit bureaus. To succeed, you must thrive in a fast-paced, multi-faceted, deadline-oriented environment. We pride ourselves on a corporate culture with a strong track record of success, and we're looking for people who value opportunity, challenge, innovation, results and fun!

The requirements for this position are:

• High school diploma or GED
• Computer and typing skills required
• Self-starter with great attention to detail
• Powerful communication, persuasion, and negotiation skills
• Ability to do multiple tasks simultaneously and continually meet objectives
• Strong work ethic demonstrated through attendance, individual and team goals
• A competitive spirit, an unrelenting drive to be the best
• Ability to learn new information and integrate processes

Shifts available: Flexible Blended Shift (3 days, 2 late nights)

Interested candidates should apply online or email their resume, along with a cover letter, to greatjobs@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 05.10.2010

The CBE Group is looking to immediately fill a Collection Manager position in our Financial Services Division at the Kansas City, Kansas location. 

Job description includes, but is not limited to:

• Assist the Director of Operations in analyzing portfolios and establishing goals.
• Implement strategies to meet revenue and profit goals, and comply with client and company requirements and expectations.
• Ensure that staffing levels are in line with expectations, and notify the Director as soon as trends in placements or turnover are recognized.  This includes managing staff PTO to ensure there is appropriate phone and management coverage at all times.
• Serve as a positive role model and mentor to staff, ensuring a positive environment.
• Ensure that training needs are met, and that supervisors are spending the appropriate amount of time monitoring and coaching their collectors.
• Coach and develop Supervisors through one-on-one meetings and actionable goal setting and development plans individualized to each subordinate
• Follow and, when necessary, make suggestions to modify or create Standard Operating Procedures
• Ensure that daily key performance indicators, such as attendance, call production, urgency payments and contest participation are being met.
• Ensure that any reports, including client statistics, payroll or other internal paperwork is completed accurately and on time.
• Ensure that client requirements regarding portfolio management, work standards, settlements and other special handling are met.

The requirements for this position are:

• Four-year degree or equivalent work experience.
• At least four years of progressive and documented responsibility in debt collection operations management.
• Expert knowledge of all laws and regulations pertaining to the collection of debts, including, but not limited to: FDCPA, FCRA, The Privacy Act and HIPAA
• Proven ability to lead, motivate and coach personnel.
• Excellent verbal and written communication skills, as well as the ability to analyze data.
• Proficiency with technology, including general business tools such as e-mail, MS Word, Excel and PowerPoint, as well as collection-specific systems such as collection platforms and predictive dialers.

The deadline for applications is May 17, 2010. Interested candidates should apply online or email their resume, along with a cover letter, to elitejobs@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 05.25.2010

The CBE Group, Inc.  is looking to immediately fill Bilingual Collection Representative postions at in our Overland Park, Kansas office.  As a Bilingual Collections Representative, you will be responsible for collecting on past due accounts, obtaining confidential financial information and analyzing credit bureaus. To succeed, you must thrive in a fast-paced, multi-faceted, deadline-oriented environment. You must also be able to speak, write and read in both English and Spanish. We pride ourselves on a corporate culture with a strong track record of success, and we're looking for goal oriented people who value opportunity, challenge and financial success.

 The requirements of the position are:

• Collections experience
• Must be able to speak, write, and read both English and Spanish
• Self starter with great attention to detail
• Powerful communication, persuasion, and negotiation skills
• Ability to do handle high volumes of calls and continually meet objectives
• Strong work ethic demonstrated through attendance, individual and team goals
• A competitive spirit, an unrelenting drive to be the best
• Computer and typing skills required
• Ability to learn new information and integrate processes

Interested candidates should apply online or email their resume, along with a cover letter, to elitejobs@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.