Posted: 01.31.2012

The CBE Group has an immediate opening for a System Administrator in our Cedar Falls Office in the Information Technology Division.

A candidate for the CBE System Administrator position will configure, monitor, and troubleshoot all aspects of the company’s multi-million dollar technology systems.  Specific responsibilities will focus on the company’s predictive dialer (IVR Routing and Dialer Configuration). System Availability is of utmost importance to the CBE Group.  Candidates for the position will monitor overall system performance, resolve incidents, assist with upgrades/patches, and assure compliance to security policies and procedures.   System Administrators participate on an on-call rotation to support 24x7 system availability.   System Administrators are expected to develop and maintain system and procedural documentation.

The duties and responsibilities for this position are:

• Configure, monitor and troubleshoot all aspects of voice/telecommunication systems
• Configure, monitor and troubleshoot dialer technologies including IVR
• Provide internal technical support for the dialer and act as liaison with vendor technical support
• Coordinate and assist with upgrades and patches
• Monitor compliance with information security policies and procedures, referring problems to      the appropriate department
• Implements information security policies and procedures for IT infrastructure
• Participates in a 24/7 call rotation to ensure system availability
• Monitor overall system performance and escalate any potential issues
• Document system problems and resolutions for future reference
• Continuously observes the operation of the systems, storage and network devices, and related systems to determine the point of equipment or program failure
• Participate in customer-driven, process improvement, or strategic projects as needed
• Participate in other teams, projects and task forces as may be required for the successful operation of IT
• Develops and maintains procedural documentation for all systems/applications
• Monitor Voice and Data network device availability
• Open, Update, and Close trouble tickets for all Proactive and Reactive Voice, Network and Server Connectivity Events

The requirements for this position are:

• Bachelor’s degree (B.A./B.S.) or equivalent from four-year college or technical school in Computer Science, MIS, or CIS
• Three to five years infrastructure or related experience and/or training; or equivalent    combination of education and experience
• Industry standard certifications (CompTIA A+ Network, A+ Security, A+ Server, Sharepoint, etc.)

Interested candidates should apply online or email their resume, along with a cover letter, to hr@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 01.16.2012

Paragon Solutions Inc (PSI), a subsidiary of the CBE Group, has an immediate opening for an Operations Manger in the Cedar Falls location.

The PSI Manger is responsible for:

• Analyzing current portfolio and placement trends, as well as competitive data to assist the Vice President with establishing revenue goals
• Ensuring that staffing levels are in line with expectations, update weekly staffing reports, and notify the Vice President as soon as trends in placements or turnover are recognized.
• Ensuring that training needs are met.
• Coaching and development of employees.
• Ensuring that daily key performance indicators are being met.
• Completing and submitting annual performance appraisals.
• Keeping abreast of the latest trends in the healthcare industry.
• Ensuring client service strategies and due diligence is carried out in accordance with PSI contractual obligations

The requirements for this position are:

• Bachelors degree of higher education from an accredited college or university or equivalent work experience
• Minimum 3 years experience in Patient Financial Services from a provider view, or similar experience from an outsourcing company’s view.  Recovery experience is required.
• Expert knowledge of all laws and regulations pertaining to the collection of debts, including, but not limited to: FDCPA, FCRA, The Privacy Act and HIPAA
• Proficiency in multiple HIS systems with emphasis in Meditech, IDX, Siemens, NextGen, McKesson and others
• Knowledge of 3^rd party billing and reimbursements and managed care contracts
• Proven ability to lead, motivate and coach personnel.
• Excellent verbal and written communication skills.
• The ability to analyze data
• Proficiency with technology, including tools such as e-mail, MS Word, Excel and Powerpoint, as well as collection-specific systems such as collection platforms and predictive dialers.
• Certification in HFMA or AAHAM desired

Interested candidates should apply online or email their resume, along with a cover letter, to hr@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 08.25.2011

The CBE Group Inc. is looking to fill Collection Representative positions for their Overland Park, Kansas location.

As a Collection Representative, you will be responsible for establishing account resolution, obtaining confidential financial information, and analyzing credit bureaus. To succeed, you must thrive in a fast-paced, multi-faceted, deadline-oriented environment. We pride ourselves on a corporate culture with a strong track record of success, and we're looking for people who value opportunity, challenge, innovation, results and fun!

The requirements for this position are:

• High school diploma or GED
• Computer and typing skills required
• Self-starter with great attention to detail
• Powerful communication, persuasion, and negotiation skills
• Ability to do multiple tasks simultaneously and continually meet objectives
• Strong work ethic demonstrated through attendance, individual and team goals
• A competitive spirit, an unrelenting drive to be the best
• Ability to learn new information and integrate processes

Interested candidates should apply online or email their resume, along with a cover letter, to elitejobs@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 08.25.2011

CBE Group is looking to fill Collection Representative positions for their Cedar Falls, Iowa location.

As a Collection Representative, you will be responsible for establishing account resolution, obtaining confidential financial information, and analyzing credit bureaus. To succeed, you must thrive in a fast-paced, multi-faceted, deadline-oriented environment. We pride ourselves on a corporate culture with a strong track record of success, and we're looking for people who value opportunity, challenge, innovation, results and fun!

The requirements for this position are:

• High school diploma or GED
• Computer and typing skills required
• Self-starter with great attention to detail
• Powerful communication, persuasion, and negotiation skills
• Ability to do multiple tasks simultaneously and continually meet objectives
• Strong work ethic demonstrated through attendance, individual and team goals
• A competitive spirit, an unrelenting drive to be the best
• Ability to learn new information and integrate processes

Interested candidates should apply online or email their resume, along with a cover letter, to hr@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 08.25.2011

CBE Group is looking to immediately fill Collection Representative positions for their West Des Moines, Iowa location.

As a Collection Representative, you will be responsible for establishing account resolution, obtaining confidential financial information, and analyzing credit bureaus. To succeed, you must thrive in a fast-paced, multi-faceted, deadline-oriented environment. We pride ourselves on a corporate culture with a strong track record of success, and we're looking for people who value opportunity, challenge, innovation, results and fun!

The requirements for this position are:

• High school diploma or GED
• Computer and typing skills required
• Self-starter with great attention to detail
• Powerful communication, persuasion, and negotiation skills
• Ability to do multiple tasks simultaneously and continually meet objectives
• Strong work ethic demonstrated through attendance, individual and team goals
• A competitive spirit, an unrelenting drive to be the best
• Ability to learn new information and integrate processes

Shifts available: Flexible Blended Shift (3 days, 2 late nights)

Interested candidates should apply online or email their resume, along with a cover letter, to greatjobs@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 1.17.2012

The CBE Group’s Cedar Falls Corporate Office is looking for a Supervisor, Project Management to join our Project Management Team.  This is an exciting opportunity to get in on one of the most highly respected and fastest growing accounts receivable management companies in the country.    The Supervisor, Project Management will be responsible for leading the Project Management team, achieving the project objectives, organizing and defining responsibilities, planning and controlling the project, and evaluating and directing the project execution.  

Requirements of the position:

• PMP certified with a minimum of 5 years experience in project management
• At least 3 years of direct supervisory and management experience
• Experience with the Microsoft  Project software tools and must have deep experience in either software upgrades/migrations or software implementations. 
• Experience in coaching, development and leading of multi-person teams is desired. 
• Excellent verbal and written communication skills are required.

Qualified candidates should email their cover letter, resume and salary requirements to hr@cbegroup.com or apply online at www.cbejobs.com.   A comprehensive and competitive salary and benefits package is provided. 

Apply now and see why over 800 people nationwide have found their career at CBE!

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 12.1.2011

The role of the Dialer Analyst is to bridge data and technology to maximize Right Party Connects (RPC) per Agent Hour for the assigned business unit.  Dialer Analyst will work closely with operations analyst, statistical analyst, dialer administration and operations teams to deliver competitive and profitable outcomes for assigned business unit.  Additionally, it is the responsibility of the dialer analyst to provide analysis, definition and direction to their horizontal Vice Presidents, Unit Managers and Strategy Directors/Managers as it relates to the performance of CBE’s dialer. 

Responsibilities will also include monitoring and providing advice on day to day staffing levels, managing dialer campaign, including creating dialer reports, charts, analysis, trends, and providing cost analysis on dialing and campaign usage. This position will proactively assist in the design and development of reports and queries to meet process and information needs of assigned business unit. Dialer Analyst will also be responsible for monitoring the daily productivity of dialer portfolios for the assigned business unit.

The duties and responsibilities for this position are:

• Monitor staffing levels, pacing, wait times, update times, outbound/inbound patterns and abandon rates, list size, pause times, call handling times, and total penetration of inventory to maximize right party contact rates and minimize agent wait time.
• Monitor overall systems for efficiency including statistics from after call work, wait times, connects (agent vs. system), aborts, hang-ups, cost analysis, and time zone distribution.
• Monitor and adjust dialing parameters and modify list scheduler based on data and operational requests and feedback.
•  Create and monitor control charts for dialer groups to aid in understanding when particular dialer indices are out of normal bounds.
• Provide logical comparisons between different dialer groups with regard to multiple dialer statistics to promote improvement opportunities and benchmarks.
• Recognize opportunities, frame solutions and develop implementation plans to enhance strategies and create dialing efficiencies using creative thinking supported by mathematical principles and computed using multiple software packages, including SAS. 
• Develop both ad hoc and scheduled reporting that provides a full 360 degree visibility with regard to dialer metrics and processes for assigned line of business.
• Develop reports and analysis for business needs and changes by gathering, compiling and reviewing information and data, and evaluating and developing solutions and procedures.
• Act as a liaison between operational unit and dialer administration team to communicate any potential issues to the appropriate parties involved regarding dialer performance.
• Establish appropriate meeting schedules, agenda and participants and present logical conclusions using compelling presentation material followed by sound recommendations and solutions.
• Ensure that all projects remain focused on delivery goals, with deliverables provided in accordance with expected delivery dates.
• Demonstrate basic ability to manage customers and stakeholder expectations and priorities.
• Prepare and educate to ensure that at assignment hand-off end users are equipped to execute recommendations.
• Show vision and enthusiasm in personal performance.
• Value diversity of ideas.
• Take lead role in personal development and learning.
• Participate in key assignment learning.
• Maintain a working relationship with vendors as necessary.

The requirements for this position are:

• BS/BA Degree or currently pursuing BS/BA Degree in Statistics, Mathematics, Economics, Finance, Accounting, or related field.
• One to three years of experience administering a predictive dialer preferred.
• One to three years of analysis (statistical, business, data, operational, or financial) experience preferred.
• Knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
• Experience in Microsoft Products, such as Excel, Access and PowerPoint, required.   Advanced experience preferred.  Visio experience a plus.
• Knowledge and experience with report writing tools, particularly SQL Server Reporting Services (SSRS), preferred.
• Knowledge and experience with statistical software, particularly SAS, preferred.
• Ability to understand and interpret statistical and business modeling.
• Proven written, oral and collaboration skills.
• Experience in project management preferred.
• Analytical, mathematical, and creative problem-solving skills required.
• Basic understanding of the organization’s goals and objectives and this position’s role in accomplishing these goals and objectives.
• Willing to work in cross-functional team environment.
• Willing to work with customers and end-users, understand their business objectives, and effectively manage expectations.
• Basic knowledge of software design concepts.
• Understanding of basic concepts necessary to develop sound business case through cost and benefit analysis or applicable method.
• Ability to establish priorities and structuring personal work load to ensure assignments completed in accordance with expectations.

Qualified candidates should apply online now or email their cover letter and resume to hr@cbegroup.com. 

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 1.18.2012

The CBE Group Inc.’s corporate office in Cedar Falls, Iowa, has a full-time opening for a Corporate Analyst I. 

JOB SUMMARY:

This position is responsible for structuring, managing and prioritizing a wide range of data management activities, tasks and priorities across all CBE business units. This position will take a strategic and service oriented approach to working with the management of each business unit to define, recommend and resource their specific data management needs and priorities.    The Corporate Analyst will work closely with the ASG team and their assigned unit to deliver competitive and profitable outcomes.  He/she provides analysis, definition and direction to respective Vice Presidents and Unit/Department Managers.  The analyst also ensures correct business functionality, requirements, client and industry standards are met, issues are identified, long-term solutions are discovered and solutions are implemented.

Requirements:

• BA/BS Degree in Statistics, Mathematics, Economics, Finance, Accounting, Business Administration, or related field.  MA/MS Degree preferred. 
• Three or more years of analysis (statistical, business, data, operational, or financial) experience required.
• Proficiency in importing data for use in report software, spreadsheets, graphs, and flow charts.
• Advanced experience in Microsoft Products, such as Excel, Access and PowerPoint, required.
• Experience with Microsoft Visio preferred.
• Knowledge and experience with report writing tools, particularly SQL Server Reporting Services (SSRS), preferred.
• Knowledge and experience with multiple statistical software products preferred.
• Knowledge and experience with statistical software, including SAS.  Ability to provide documentation of successful training completion and demonstrate ability to perform task commiserate to the SAS Certified Programmer level preferred.
• Business modeling experience required. 
• Ability to interpret and understand statistical modeling preferred.
• Excellent written, oral and collaboration skills.
• Demonstrated sound project management skills.
• Excellent analytical, mathematical, and creative problem-solving skills.
• Ability to work in cross-functional team environment.
• Ability to work with customers and end-users, understand their business objectives, and effectively manage expectations.
• High level understanding of software design concepts.
• Ability to develop sound business case through cost and benefit analysis or applicable method.
• Excellent at establishing priorities and structuring work load for self and small teams to ensure assignments completed in accordance with expectations

Qualified candidates should apply online now or email their cover letter and resume to hr@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 12.07.2011

The Cedar Falls corporate office has an immediate opening for a Vice President of Operations in the Government Services Division.

Vice President of Operations has overall responsibility for the Government Services Horizontal. Clients within this team may include but are not limited to; ED, FMS, Sallie Mae, and several public education lending institutions. The Vice President of Operations is accountable for the Horizontal’s financial performance, which includes revenue, client competitive rankings, and profitability.  The Vice President of Operations is expected to develop and implement strategies, provide the leadership necessary to meet established goals, and support the company’s core values.

DUTIES AND RESPONSIBILITIES:

• Analyze current portfolios and placement trends, as well as competitive data in order to assist the Managing Vice President with establishing work strategies and goals.
• Execute the strategies necessary to meet revenue and profit goals, as well as comply with client requirements and expectations.
• Determine proper staffing levels and ensure that they are maintained.
• Serve as a positive role model and mentor to staff in order to ensure a positive environment.
• Ensure that training needs are met and that a succession plan is in place for each level of management.
• Follow and, when necessary, modify or create Standard Operating Procedures (SOP).
• Ensure that SOPs are always in compliance with client requirements as well as changes in regulations at the State or Federal level.
• Continuously evaluate the effectiveness of policies, programs, and strategies in order to contribute to CBE’s goal of continuous improvement.
• Develop and maintain strong relationships with client representatives.

REQUIREMENTS:

• Knowledge and experience in dealing with Government Services Clients with specific focus on U.S. Department of Education (ED) and Department of the Treasury, Financial Management Service (FMS).
• 4-year Degree or equivalent work experience.
• At least six years of progressive and documented responsibility in debt collection operations management.
• Expert knowledge of all laws and regulations pertaining to the collection of debts, including, but not limited to: FDCPA, FCRA, TCPA, CFPB, The Privacy Act and HIPAA.  In some cases additional knowledge of specific laws and regulations may be required when dealing with clients such as FMS and Department of Education.
• Expert knowledge of laws and regulations relating to the employment of personnel.
• Proven ability to lead, motivate, and coach personnel.
• Excellent verbal and written communication skills, as well as the ability to analyze data.
• Proficiency with technology, including general business tools such as e-mail, MS Word, Excel and PowerPoint, as well as collection-specific systems such as collection platforms and predictive dialers.

Qualified candidates should apply online now or email their cover letter and resume to hr@cbegroup.com. 

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 10.28.2011

CBE Group seeks an experienced professional to join its Analytical Solutions Group as a Director/Manager of Communication Analytics in its corporate headquarters office located in Cedar Falls, Iowa. This position will plan an integral role in structuring, managing and prioritizing a wide range of analytical and contact management activities, tasks and priorities across all CBE business units.

The duties and responsibilities for this position are:

• Taking a strategic and service oriented approach to working with the management of each business unit to define, recommend and resource their specific analytical communications and contact management needs and priorities.
• Providing day-to-day direction and oversight, managing work quality and standards, training and development as well as effectively structuring the work load for the Communication Analytics team.
• Ensuring that all deliverables for his/her team are effectively structured, executed, and delivered.
• Using experience in SAS tools to support, coach and mentor members of the Communication Analystics team.

The requirements for this position are:

• MA/MS/BS/BA Degree in Business Management, Statistics, Finance, Accounting, Mathematics, or related field, with MA/MS Degree preferred
• Management experience, including leading or performing complex analyses (statistical, business, data, operational or financial)
• Experience in developing, implementing, and monitoring effective consumer communication strategies preferred, particularly experience in skiptrace, letter, and web interface strategies. 
• Knowledge and experience with statistical software products, particularly SAS, with advanced experience in SAS reporting tools, that includes SAS Dashboard, SAS Miner and SAS Analytics tools.
• Advanced experience in Microsoft Products such as Excel, Access and PowerPoint required. Experience with Visio preferred.
• Knowledge and experience with report writing tools, particularly SQL Server Reporting Services (SSRS), preferred.
• Experience in leading and/or developing business models.
• Excellent written, oral and collaboration skills.
• Ability to manage multiple projects and changing priorities in complex, fast-paced environment with deadlines.
• Able to demonstrate leadership qualities in the face of adversity, builds and fosters team environment regardless of organizational lines.
• Ability to work with customers and end-users, understand their business objectives, effectively manage expectations, and deliver high-quality analyses that provide actionable recommendations.
• High level understanding of software design concepts.
• Excellent at establishing priorities, providing guidance, and structuring the work load for self and assigned team.

Qualified candidates should apply online now or email their cover letter and resume to hr@cbegroup.com. 

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 01.10.2012

The CBE Group has an immediate opening for a full time Business Support Analyst in our Cedar Falls Office in the Information Technology Division working mainly on Data Migration from cat.i Classic to cat.i Core.

Job Functions:

• Gather and analyze data in support of business cases, proposed projects, and systems requirements
• Meet with decision makers, systems owners, and end users to define and document business, financial, and operations requirements and systems goals, and identify and resolve systems issues
• Review and analyze the effectiveness and efficiency of existing systems and develops strategies for improving or further leveraging theses systems
• Conduct post-project reviews and create recommendations report in order to identify successful and unsuccessful project elements
• Provide system expertise mainly through demonstrations and presentations
• Work with vendors to define and document system interfaces
•  Work with the Product Owner and Scrum Master to organize the Sprint Planning   sessions
•  Work with the QA team to create test cases and obtain or create test data

Requirements for this position are:

• BA/BS in IT, Business, Mathematics or related field preferred
• Ability to conduct research in business systems issues and products as required
• Working knowledge in importing data for use in report software, spreadsheets graphs, and flow charts.  Experience with Crystal Reports a plus
• Excellent analytical, mathematical, and creative problem-solving skills
• Logical and efficient with a keen attention to detail
• Ability to work in a team environment and cross-functionally across the organization with a strong customer service orientation
• Self motivated with the ability to multi-task and work independently with minimal supervision
• Ability to communicate ideas in both technical and user-friendly language
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Interested candidates should apply online or email their resume, along with a cover letter, to hr@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 01.10.2012

The CBE Group has an immediate opening for a Computer Operator in the IT Department.

Job Functions:

• Efficiently and effectively manipulate, move, and process daily production files from our clients and to our clients.
• Complete daily checklist of production processing tasks
• Developing and maintaining documentation of daily production processes
• Will maintain spreadsheet of any and all alerts and their resolutions.

The requirements for this position are::

• Experience in FTP software, Microsoft Word, Excel preferred
• Excellent written and oral skills.
• Excellent listening and interpersonal skills.
• Logical and efficient.
• Very keen attention to detail.
• Ability to work in a team environment and cross-functionally across the organization.
• Ability to work with customers and end-users, understand their business practices, and manage their expectations.
• Ability to work on and balance multiple tasks.
• Strong customer service orientation.
• Highly self motivated.
• Ability to communicate in both technical and user-friendly language.
• Ability to execute tasks in a high-pressure environment.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Interested candidates should apply online or email their resume, along with a cover letter, to hr@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 01.19.2012

Imagine an exciting career in a growing, diverse and forward-thinking organization. Imagine a career at CBE!

CBE offers its employee's competitive compensation and benefits, opportunities for advancement, training and personal development, and a corporate culture that is based on strong core values. Stop imagining and start believing - join the CBE team today and help us define the future of debt collection. See why over 850 people nationwide have found their career at CBE.

At CBE, we are not afraid to stand out from the crowd when it is the right thing to do. In fact, that has been our philosophy since 1933. We are committed to influencing positive change in an industry that is ridiculed because of its association with rude and unprofessional behavior. CBE conducts business in a manner utilizing the Golden Rule: treat others as you would want to be treated.

Collection Manager – Overland Park
The CBE Group’s Overland Park, KS office has an immediate opening for a Collection Manager. 

The Collections Manager is responsible for:

• Assisting the Director in analyzing portfolios and establishing goals.
• Implement strategies to meet revenue and profit goals, and comply with client and company requirements.
• Ensure that staffing levels are in line with expectations and notify the Director as soon as trends in placements or turnover are recognized.
• Ensure that training needs are met and that supervisors are spending the appropriate amount of time monitoring and coaching their collectors.
• Coach and develop supervisors.
• Follow and make suggestions to modify or create Standard Operating Procedures.
• Ensure that daily key performance indicators are being met.
• Ensure that any reports are completed accurately and on time.
• Ensure that client requirements regarding portfolio management, work standards, settlements, and other special handling are met.

 The requirements for this position include:

• 4 year degree or equivalent work experience.
• At least 4 years of progressive and documented responsibility in debt collection operations management.
• Expert knowledge of all laws and regulations pertaining to the collection of debts, including, but not limited to: FDCPA, FCRA, The Privacy Act and HIPPA
• Strong knowledge of all laws and regulations relating to the employment of personnel.
• Proven ability to lead, motivate and coach personnel.
• Excellent verbal and written communication skills.
• The ability to analyze data.
• Proficiency with technology, including tools such as e-mail, MS Word, Excel and Powerpoint, as well as collection-specific systems such as collection platforms and predictive dialers.

Interested candidates should apply online or email their resume, along with a cover letter, to elitejobs@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 06.22.2011

CBE Group is looking to immediately fill Bilingual Collection Representative postions at in our Overland Park, Kansas office.  As a Bilingual Collections Representative, you will be responsible for collecting on past due accounts, obtaining confidential financial information and analyzing credit bureaus. To succeed, you must thrive in a fast-paced, multi-faceted, deadline-oriented environment. You must also be able to speak, write and read in both English and Spanish. We pride ourselves on a corporate culture with a strong track record of success, and we're looking for goal oriented people who value opportunity, challenge and financial success.

 The requirements of the position are:

• Collections experience
• Must be able to speak, write, and read both English and Spanish
• Self starter with great attention to detail
• Powerful communication, persuasion, and negotiation skills
• Ability to do handle high volumes of calls and continually meet objectives
• Strong work ethic demonstrated through attendance, individual and team goals
• A competitive spirit, an unrelenting drive to be the best
• Computer and typing skills required
• Ability to learn new information and integrate processes

Interested candidates should apply online or email their resume, along with a cover letter, to elitejobs@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 01.12.2012

Student Loan Counseling Service, a subsidiary of CBE Group, has immediate openings for student loan counselors in CBE's corporate headquarter location.  SLCS is a first party student loan counseling service specializing in assisting delinquent student loan borrowers avoid default. 

The duties and responsibilities for this position include, but are not limited to:

• Educating and counseling borrowers on methods to permanently eliminate student loan delinquencies
• Facilitating conference calls with the borrower and their lender
• Following up with borrowers to ensure they have the forms needed and assist in filling them out correctly

The requirements for this position are:

• Proven consistent attendance record with previous employer.
• Can not have any student loan in a default status.
• Strong organizational skills.
• Excellent typing skills.
• The hours for this position include 8:00 am - 4:30 pm on Mondays, Thursdays and Fridays and 12:30 pm - 9:00 pm on Tuesdays and Wednesdays.

Interested candidates should apply online or email their resume, along with a cover letter, to hr@cbegroup.com.

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 12.06.2011

The Analytic Solutions Group at The CBE Group has an immediate opening for a temporary, part time position as Analyst Intern.  Qualified candidates must be able to work in a fast-paced team environment and possess the following skills: excellent verbal and written communication skills, detail-oriented, excellent organizational skills, proficient in Microsoft Word and Excel.  Candidates must have a working knowledge of statistical concepts and software, have a good understanding of the statistical modeling process and have utmost adherence to our Core Values.  Knowledge of SAS software is a plus and being in the process of a degree in Statistics, Economics, Finance, or related field is preferred.

The Analyst Intern, Analytics Solution Group is responsible for specific tasks and projects that will facilitate operational efficiency across all organizational lines of business. This may include projects for structuring, managing and prioritizing a wide range of data management activities as well as performing valuable analyses for corporate level projects

Qualified candidates should apply online now or email their cover letter and resume to hr@cbegroup.com. 

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 11.30.2011

CBE’s IT Department has an immediate opening for a Database Administrator in our corporate office.

The duties and responsibilities for this position are:

• Coordinate changes to computer databases, then test and implement the database by applying knowledge of database management systems
• Perform daily DBA tasks including SQL query and report development  
• Monitor, administer, and implement performance tuning on relational database systems
• Provide database development, integration, data maintenance, query and report generation, and/or enhancement support as tasked
• Isolate and resolve database deficiencies and implement corrective modifications
• Assist in the development, evaluation, and selection of alternatives to meet customer requirements
• Identify interoperability issues and recommend resolution strategies
• Perform data modeling, develop database architectures, optimize database design, and manage data integrity on CBE’s Data Warehouse environment
• Define problems, collect data, establish facts, and draw valid conclusions
• Implement information security policies and procedures for the organization; assist in identification of protection goals and objectives consistent with corporate strategic plan, along with identification of key security program elements 
• Participate in on-call rotation with teammates

The requirements for this position are:

• In-depth knowledge of Microsoft SQL Server
• 3 – 5 years of database administration experience
• BA/BS or equivalent in Computer Science, MIS, CIS, or Mathematics from a four-year college or technical school

Qualified candidates should apply online now or email their cover letter and resume to hr@cbegroup.com. 

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 11.21.2011

The Information Technology Department has an immediate opening for a part-time Report Writer at our Corporate office in Cedar Falls.

The chosen individual will be responsible for providing assistance to our report writing team.  Duties would include but would not be limited to: creating reports and data queries using Crystal Reports Software, verifying accuracy of data, and working with user community to define reporting needs.  The position may at times require after hours and weekend work. 

The requirements for the position are:

• Pursuing a BS/BA Degree in CIS, MIS, or Computer Science
• Strong interest in SQL query methods, database structure and data analysis
• Exceptional organizational skills
• Detail orientation
• Strong written and verbal communication skills 

Qualified candidates should apply online now or email their cover letter and resume to hr@cbegroup.com. 

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 09.27.2011

Charismatic & Connected Sales Executives

CBE Group, a Midwest-based debt collection company, is looking for experienced top flight sales executives, who are well connected with key decision makers and influencers within one or more of the following verticals: Financial Services, Healthcare, Cable, Satellite, Utilities and Telecom.

Key Challenges, Responsibilities and Requirements:

• Able to create intrigue, interest, rapport and distinguish yourself over the phone

• Must be able to think quickly and able to overcome objections/rejection

• Must be self motivated, accountable and have the ability to work with minimal supervision

• Extensive overnight travel may be required nationally or in an assigned territory

What we offer:

• An established, successful and ethical organization that is financially stable

• Competitive base salary, commensurate with your experience and of course, the potential for large commissions 

• Ability to work from a remote office

• Outstanding marketing support

• Paid expenses

• A suite of other benefits

For more information visit www.cbegroup.com  

Have we intrigued you?  Then impress us!

Send your resume to:  hr@cbegroup.com

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.

Posted: 07.28.2011

CBE's Kansas City Operational Center has an immediate opening for a bilingual collection supervisor. 

The Bilingual Collections Supervisor is responsible for maintaining a corporate culture that is based on defining the future of debt collections while performing at the highest level of excellence.  The successful candidate will be highly motivated, possess strong communication skills, be detail/goal oriented, and possess strong analytical skills. The successful candidate is expected to lead their team to sustainable, superior performance by being a positive example and leading through trust and collaboration.

The requirements for this position are::

• 12 months collections or call center supervisory experience
• Able to speak and write Spanish and English fluently  
• Strong knowledge of all laws and regulations pertaining to the collection of debts, including, but not limited to: FDCPA, FCRA, The Privacy Act, HIPAA
• Demonstrated ability to drive high level performance through leadership, motivation and coaching
• Proficiency in MS Word and Excel
• Excellent verbal and written communication skills

Qualified candidates should apply online now or email their cover letter and resume to hr@cbegroup.com. 

Equal Opportunity/Affirmative Action Employer.
Background Checks and Drug Testing Required.