Since our first telecommunications client placed accounts, CBE’s performance in this industry has proven that our unique collection strategy works. CBE’s retains long-lasting relationships with numerous leading telecommunication providers in the U.S.
Strategic Collection Efforts Catered to the Telecom Industry
CBE’s telecom collection strategy considers account characteristics that are specific to the services, situation, and needs of telecom providers and their customers. We take the time to fully understand our clients’ disconnect, re-connect, equipment and contract policies in conjunction with areas of service and marketplace comparisons. This commitment enables us to further customize our telecom collection strategy for each client in order to provide effective results in an efficient, compliant, and influential manner – all without sacrificing your company’s reputation or potential for further patronage by your customer.
CBE offers a wide range of services that will help you recover assets and minimize uncollected debt.
Let CBE partner with you to provide the following debt collection solutions:
FIRST-PARTY
Pre-Disconnect
CBE has developed more strategies and programs to address “at-risk” customers and reduce the number of disconnections. In addition to recovering the amount
in arrears, telecom providers also benefit by retaining a valued customer as well as reducing the cost of “churn.”
THIRD-PARTY
Primary Bad Debt Collection
CBE works closely with the customer, respectfully offering education and options to resolve the account and restore their service, if applicable
Secondary Bad Debt Collection
Drawing upon our extensive industry experience, CBE applies advanced data scrubbing and skiptracing strategies that are specific to accounts that are more difficult to liquidate
Tertiary Bad Debt Collection
Even the most difficult to recover accounts can be liquidated with strategies that convert a previously uncollectable account into an affordable, sustainable payment arrangement
LITIGATION
When legal action is necessary, a consumer account qualifies to be litigated and the client has provided written authority, CBE’s Litigation Division utilizes a network of attorneys to take the next step in debt recovery.
Security
We protect your data like it’s our very own. We know how important your customer's account information is and safeguard it with the utmost priority.
Compliance
CBE’s Commitment to Compliance…We’ve got you covered. Our Contract Compliance Team continually reviews critical processes to ensure we are performing according to the highest standards.
The CBE Difference
The CBE Difference: Defining the future of debt collection with you in mind.
Let CBE’s Telecom-focused strategies work for you.
Contact us for customized consultation that will help identify the solution that fits your needs today!