Most utilities are facing unprecedented surges in the number of delinquent and charged off accounts. With the help of CBE, private and municipal utility providers are using innovative ways to identify “at-risk” customers earlier in the billing cycle to reduce bad debt.
True Utility Expertise at All Stages of Revenue Cycle Management
CBE’s Utility Division has refined business processes and collection strategies that are specific to the utility industry. In order to ensure compliance with all regulatory requirements, we take the time to understand each clients’ disconnect and re-connect policies. This commitment to serving the utility industry allows us to offer leading edge business practices that maximize revenue recovery and minimize the risk to our clients’ public image.
CBE provides customized pre-disconnect and charge-off recovery services to over 30 private and municipal utilities through the United States.
This complete spectrum of first and third party recovery services will complement your business processes and minimize charged-off accounts.
Our best practice solutions include:
FIRST-PARTY
First party pre-disconnect
With services including a 72-hour notification program, CBE has developed more strategies and programs to address the issues of “at-risk” customers to reduce the number of customers who face disconnection. In addition to recovering the amount
in arrears, utility companies also benefit by retaining a valued customer as well as reducing their cost to disconnect service.
THIRD-PARTY
Primary third-party debt
CBE works closely with the customer, respectfully offering education and options to resolve the account and restore their service, if applicable.
Secondary third-party bad debt
Drawing upon our extensive industry experience, CBE applies advanced data scrubbing and skiptracing strategies that are specific to accounts that are more difficult to liquidate.
Security
We protect your data like it’s our very own. We know how important your customer's account information is and safeguard it with the utmost priority.
What Clients Are Saying
“In order for us to maintain our long standing tradition of excellent customer service and to be the energy partner of choice in the communities we serve, it is important that our customers are treated with respect and compassion. CBE has proven to us over the years that they are respectful and compassionate when working with our customers to obtain finances due.” - Large Private Utility Provider
CBE can help reconnect you to customers and lost revenue.
CBE stands ready to help your company create a customized recovery plan. Contact us for a personal consultation to discuss your needs and identify solutions today!