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The CBE Group, Inc. (CBE) is recognized nationally as one of the preeminent collection vendors in the satellite, cable, and telecommunications industries. We help clients maintain profitable, long-term relationships with subscribers through integrated solutions that manage performance at each stage of the revenue cycle. To ensure our ability to provide industry-leading service, CBE personnel actively participate in numerous industry associations.
Our satellite and telecommunications services include:
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When requested, CBE implements effective pre-disconnect strategies to reduce the number of accounts that reach bad debt status. We successfully:
- Incorporate our clients’ policies into our standard procedures
- Place calls both manually and through our predictive dialers, attempting to contact severely delinquent subscribers through the final days prior to disconnection
- Recover the greatest amount possible to improve client cash flow, while treating subscribers respectfully
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CBE’s collection staff works diligently to secure payment in full from all subscribers by encouraging them to take advantage of auto-pay and numerous other urgency payment options. For maximum results, we:
- Implement an initial “blitz” telephone campaign immediately following account placement
- Create customized collection strategies based on industry experience and pre-established account criteria
- Exceed Minimum Account Resolution Standards (MARS) to ensure a consistent approach to quality assurance and produce superior results
- Blend manual staff procedures with technological resources for optimum efficiency
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In addition to collecting payments from subscribers, CBE collects returned equipment, including cable boxes, receivers, and remote controls. Depending on the account and our client’s requirements, our collectors inform subscribers where to send their equipment, or order pre-addressed equipment boxes from the client for delivery to the subscriber.
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