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Client satisfaction is the number one business objective of The CBE Group, Inc. (CBE). We are intensely focused on providing exceptional service. Based on this unwavering commitment, we have established several teams and departments to implement new projects, meet clients’ daily needs, and monitor ongoing performance levels and contract compliance.
CBE is fully dedicated to:
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To provide responsive, comprehensive support to all CBE clients, we maintain a dedicated Client Services Department. Our unique First Contact program provides a single point of contact for clients. Highly trained Client Service Advocates respond promptly and professionally to questions regarding account status, payment activity, invoices, complaints, disputes, and numerous other topics. This “one stop” approach is not only convenient for clients, but it also allows CBE’s collection team to focus solely on recovery efforts.
CBE also offers secure, Web-based tools that allow clients to:
- Access our account management system
- Look up and audit individual accounts
- View and download a variety of reports
- Send and receive data in a safe online environment
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CBE strongly believes that projects run smoothly and are most successful when founded on a true partnership with our client, as well as the clear articulation of goals, objectives, and performance standards. For this reason, we created an Implementation Department to serve as a single point of contact and coordinate all facets of the start-up process—for new clients, as well as new initiatives for existing clients. The Implementation Department’s primary focus is to facilitate a seamless transition from “prospective client” to “satisfied customer.”
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As described in our Core Values, CBE is committed to quality and continuous improvement—we are dedicated to providing all the resources necessary for optimum process functionality and efficiency. Our Contract Compliance Team continually reviews critical processes to ensure we are performing according to the standards established within our client contracts. When necessary, our Implementation Department plans, designs or redesigns, and tests processes extensively. When we are certain a new process is consistent, accurate, and performing smoothly, we fully integrate it into daily production.
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Client Services & Quality Control
