| The CBE Group, Inc. (CBE) has invested deeply in technology and process improvement to facilitate seamless integration with our clients’ operations. To support timely system enhancements and upgrades, we manage an extensive IT Department with three teams that focus on Applications Development, Infrastructure, and Technical Services. These invaluable internal resources ensure that CBE can respond immediately to our clients’ requests and customization requirements.
The IT Department manages CBE's:
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Account Management System
CBE’s proprietary account management system is a powerful, strategies-based tool that:
- Imports and exports data records easily
- Reviews each client’s accounts daily for activity or new data
- Analyzes conditions and strategies to determine the most appropriate course of action
- Can be enhanced quickly and efficiently by our development staff to meet specific client needs
Predictive Dialer
Our robust predictive dialers integrate multiple functions to:
- Automate account flow and make quick and easy adjustments to telephone campaigns
- Adjust the speed of call assignments to maximize recovery results
- Generate accurate, real-time call volume statistics for detailed campaign analysis
- Record calls for the verification of auto-pay commitments
- Enhance both inbound and outbound call handling
- Facilitate employee monitoring and coaching for improved performance
Web-based Client Tools
Using Microsoft .NET and SQL technology, CBE developed a series of secure, Web-based tools that allow clients to:
- Access our account management system through a browser-based application
- Look up and audit individual accounts to monitor performance
- View and download a variety of reports based on designated security levels
- Send and receive data and communications in a secure online environment
With a username and password assigned by CBE, clients can login and conduct business with us 24 hours a day, 7 days a week.
Web-based Consumer Tools
CBE offers consumers a variety of auto-pay options, including online payment through an Internet site secured by VeriSign®. We also provide answers to consumers’ Frequently Asked Questions (FAQs).
Electronic Data Transfer
CBE can electronically transmit data to and from our clients through a variety of industry-standard, secured transfer methods.
Electronic Funds Transfer
CBE uses both Automatic Clearing House (ACH) Network and Electronic Funds Transfer (EFT) functionality for transferring money to and from clients.
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Data Warehousing
CBE developed a Data Warehouse to store data in a centralized repository, enabling us to perform valuable testing, analysis, and reporting. This powerful tool enables us to:
- Generate analysis reports using virtually any combination of data
- Track client results that stretch over multiple years to determine performance trends
- Pinpoint specific data to examine strategies and identify opportunities for improvement
Account Scoring
When requested, CBE evaluates client accounts to maximize recovery potential, detect potential risks, and reduce losses.
Credit Bureau Access
Credit files often contain vital consumer information—such as employment, new address, telephone number, and assets—that can assist in the collection of an account. CBE pulls credit files on client account placements, when appropriate.
Skip Tracing
CBE blends proven automated and manual skip tracing processes to generate successful results. A large portion of our skipped accounts are worked through an automated skip trace “waterfall” process. In the waterfall, accounts flow through a progressive series of pre-qualified skip trace outsource vendors, allowing us to locate the maximum number of skips as quickly as possible. When appropriate, CBE also performs manual skip tracing using credit reports, directory assistance, and Internet resources.
Bankruptcy Identification
Upon receiving a new placement batch, CBE has the ability to send accounts to a vendor that “scrubs” the data to identify consumers who have declared bankruptcy.
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Technology & Process Tools
