 |
How much money does your company lose each year because of uncollected debt? Research shows that the U.S. utility industry annually loses more than $1 billion that is never recovered. With the help of The CBE Group, Inc. (CBE), gas, electric, and water providers are now using innovative methods to identify “at-risk” customers earlier in the billing cycle and combat bad debt write-offs more effectively. Ensuring that we continue to provide industry-leading service, CBE participates in activities sponsored by utility industry associations.
Our services for utilities include:
|
|
|
| Early Intervention Services |
With services including a 72-hour notification program, CBE helps to reduce disconnect volumes and improve collections using a combination of letters and outbound telephone calls. Our collectors work until the final days prior to disconnection to recover debts while treating customers respectfully.
We also provide pre-charge-off services, including a final bill pre-collect program that processes accounts after customers have received final bills and their service has been disconnected—but before they are charged off to bad debt. CBE’s collection team:
- Customizes telephone, mail, and skip tracing strategies to address individual client needs and exceed their expectations
- Works in first-party and third-party environments, depending on client requirements
- Develops and exceeds minimum performance standards that vary based on client portfolios
- Maximizes clients’ netback while minimizing the number of charge-offs
top
Utilities can benefit substantially from partnering with a professional collection agency to maintain profitable relationships with their customers. CBE employs a group of seasoned collectors and supervisors who are dedicated to the collection of primary and secondary utility portfolios. Our collection staff is cross-trained to ensure we are prepared to handle “peak” periods as necessary.
CBE understands that today’s utilities must answer to tougher regulatory standards, more sophisticated consumer advocacy groups, and demanding investors. The need to improve customer service while cutting costs can be met by CBE’s ability to:
- Draw upon extensive experience to analyze each client’s unique requirements
- Address customers with courteous and clear instructions for payment
- Customize strategies for commercial or residential portfolios
- Help our clients get re-connected to lost revenue
top
|
