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The CBE Difference

We understand your need to maximize collection results as quickly as possible. We also understand that compliance, data security and your reputation are of equal importance. Imagine partnering with a collection agency that not only delivers superior results, but does so without sacrificing quality and integrity. Imagine a collection agency that protects your data and treats your customers like its own.  Imagine no more, simply remember these three letters: CBE.

Defining the Future of Debt Collection

CBE’s success is achieved by the investment in and integration of past, present and future initiatives that focus on identifying the weaknesses in both the debt collection industry and within our own company and developing solutions to meet the weaknesses head-on:

Collections Done the Right Way

  • CBE Core Values at the heart of all actions and decisions
  • Code of Ethics written by employees, for employees
  • Zero tolerance for complaints
  • 100% call recording and speech analytics
  • Employee compensation based on service quality, not collection results alone

Client Satisfaction

  • CBE’s workforce philosophy: satisfied employees create satisfied clients
  • Develop leaders who foster trust and a collaborative work environment
  • Most competitive performance without sacrificing quality or customer service
  • Custom reporting and programming flexibility to meet all client needs
  • Reorganize to more effectively use best practices and best resources

Innovation

  • Intuitive technology that facilitates high productivity and regulatory compliance
  • Analytics group dedicated to continuous improvement of collection processes
  • Employee development programs that teach communication styles and techniques

Consumer Payment and Financial Literacy Tools

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