The CBE Difference
We understand your need to maximize collection results as quickly as possible. We also understand that compliance, data security and your reputation are of equal importance. Imagine partnering with a collection agency that not only delivers superior results, but does so without sacrificing quality and integrity. Imagine a collection agency that protects your data and treats your customers like its own. Imagine no more, simply remember these three letters: CBE.
Defining the Future of Debt Collection
CBE’s success is achieved by the investment in and integration of past, present and future initiatives that focus on identifying the weaknesses in both the debt collection industry and within our own company and developing solutions to meet the weaknesses head-on:
Collections Done the Right Way
- CBE Core Values at the heart of all actions and decisions
- Code of Ethics written by employees, for employees
- Zero tolerance for complaints
- 100% call recording and speech analytics
- Employee compensation based on service quality, not collection results alone
Client Satisfaction
- CBE’s workforce philosophy: satisfied employees create satisfied clients
- Develop leaders who foster trust and a collaborative work environment
- Most competitive performance without sacrificing quality or customer service
- Custom reporting and programming flexibility to meet all client needs
- Reorganize to more effectively use best practices and best resources in all areas of CBE
Innovation
- Intuitive technology that facilitates high productivity and regulatory compliance
- Analytics group dedicated to continuous improvement of collection processes
- Employee development programs that teach communication styles and techniques
Consumer Payment and Financial Literacy Tools
- Payment options that promote affordable and sustainable arrangements
- Array of free web-based financial literacy tools and calculators
- Empower employees to provide financial assistance
Security
We protect your data like it’s our very own. We know how important your customer's account information is and safeguard it with the utmost priority.
Compliance
CBE’s Commitment to Compliance…We’ve got you covered. Our Contract Compliance Team continually reviews critical processes to ensure we are performing according to the highest standards.
The CBE Difference
The CBE Difference: Defining the future of debt collection with you in mind.