CBE’s corporate philosophy is simply “Doing the Right Thing.” We realize we are an extension of your organization and the way our employees treat your customers is vital to your reputation. CBE has zero tolerance for complaints and ensures an ethical, respectful collection process through a carefully designed Quality Assurance Initiative. 

CBE evaluates the effectiveness and compliance of collection calls for every single collector at CBE through this Quality Assurance Initiative sponsored by our Workforce Management Group (a cross functional team consisting of Organizational Development, Compliance and Operations.  Instrumental in this program is the implementation of voice analytics into our operational strategies.  The scorecard used in this evaluation focuses on compliance quality and adherence to customer service standards. This cross functional team analyzes trends and identifies areas for further training and development for individual as well as corporate wide training opportunities. This process allows us to identify consistent methodology in how we measure and evaluate “quality.”